Your privacy is important to us. Our policy describes how we collect, process, transfer, secure and store your data. We are responsible for the processing of personal data as set out in this privacy statement.

Personal data that we process

We process your personal data as soon as you make use of our services and/or because you provide us with these data yourself.
Below you will find an overview of the personal data we process:

- Name and surname
- E-mail address
- Telephone number
- Internet browser and device type

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel that your data is not properly protected or there are indications of abuse, please contact us to clarify this.

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data on website visitors who are under 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us by e-mail and we will delete this information.

For what purpose and on the basis of which basis do we process personal data?

We process your personal data for the following purposes:

- Sending you our newsletter and/or advertising brochure
- To be able to call you or send you an e-mail if this is necessary in order to carry out our services
- To inform you about changes to our services and products
- To deliver goods and services to you
- We analyse your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.

You are not obliged to disclose your personal data, but it is logical that the provision of certain services becomes impossible when you refuse the processing.

How long we keep personal data

We will not store your personal data any longer than is strictly necessary to realise the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

Your data will be stored as long as you are a customer of ours.

If you are no longer a customer, your personal data will be deleted within 12 months, except for the data that we are legally obliged to keep, such as invoices and accounting documents.

In the case of a prospect, personal data will be deleted 3 months after the last contact.

Sharing of personal data with third parties

We will only provide to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Use of cookies

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

You can find all information about which cookies we use in our comprehensive cookie policy on this website.

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your permission for data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you.

You can send a request to access, correct, delete or update your personal data or a request to revoke your consent or to object to the processing of your personal data to us by e-mail.

To ensure that the request is made by you, we ask you to send a copy of your proof of identity either by e-mail or by post to our head office, enclosing a copy of your identity card.

We will respond to your request as soon as possible, but within four weeks.

We would also like to inform you that you have the possibility to lodge a complaint with the Belgian Privacy Commission: Data Protection Authority, rue du Bois Sauvage 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be